7. How to reset your password

To begin, you will need to launch your browser, go to your portal link and click on the Login button.  Then follow the instructions below:

 

  1. Enter your Email address and click on Next.

  1. Click on the Reset your password? link.

  1. Re-enter your email address and click on the Send verification code button.

  1. The system will send you an email containing your verification code.

  1. Type in your verification code or copy and paste it into the box. Click on the verify code button.

    You also have the option to Send new code, should you lose or delete the email by mistake.

  1. The system will confirm that your code has been verified.  Click on Continue.

  1. You will now be asked to enter and confirm your new password.  Then click on the Confirm button.

  1. You will need to complete the authentication process by selecting either Send Code or Call Me.

    Once you have successfully authenticated, you will be taken into the portal.

 

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