3. How to log into the portal for the first time

To access the portal for the first time, you will need to locate the welcome email sent to you when you were set up on the system as a new user.

 

This email will include a link to access the portal and create your password, along with your user name (which is your email address).

 

Access the portal and verify your account

  

  1. Click on the portal link within the email or type the URL into your web browser.

  2. Type in your Email address and click on the Send verification code button.

  1. The system will send you an email containing your verification code.

  1. Type in your verification code or copy and paste it into the box. Click on the verify code button.

    You also have the option to Send new code, should you lose or delete the email by mistake.

  1. The system will confirm that your code has been verified.  Click on Continue.

Create your password

 

  1. You will now be asked to enter and confirm your new password.

    A strong password is recommended.
    Strong passwords are made up of 8 to 16 characters and must combine uppercase and lowercase letters, numbers and symbols. They cannot contain your username.

    Once you have entered and confirmed your password, click on the Confirm button.

Set up your 2-factor authentication

 

  1. You will need to set up your 2-factor authentication by providing a telephone number that the system can contact you on.  We recommend entering a mobile number so that you can use the both options.

    Please note: If you enter a landline number you will not be able to use the Send code option to text a code to your phone.

    The system defaults to the United Kingdom Country Code.  To change this click on the drop-down list and select the required country code.

    Type in the phone number that you would like the system to contact you on.

    You then need to select either Send Code or Call me to complete your set up and to test the authentication process.

 

    • Call Me: You can choose to have the system call you on the number you have provided, by selecting the Call Me option. 

      Answer the call and press the # key. Your authentication will be confirmed and you can end the call.

    • Send code: If you have entered a mobile phone number, you can also choose the Send Code option, which will send you a text message containing a one-time verification code. 

      Enter the code on screen when prompted to, then click on the Verify Code button.

  1. Once you have set up and tested your authentication, you will be taking to the Welcome Screen.  You will now need to log on again, in order to access the portal.

 

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